My Live Account has been banned however i am still being charged?

i dont know if theres anyway i can cancel this account because we have been charged  £39.99 on 16th of july 2012 and the account in question was banned last year the account gamertag is xXx M B J xXx. please can you refund the payment as we are paying for a service we dont have.

 

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Last updated July 4, 2018 Views 0 Applies to:

Hey,

If you want to get the issue resolved properly, call support in your region.

Here are all the numbers. I'm guessing you are in the UK because you got charged in GBP 

E-A-G-L-E-S EAGLES!

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@brandiesel1 - the link you provided is from a known modding site.  Please refrain from using those in the future.

@ZenVibez - here's a link to contact support in your region.  support.xbox.com/contact-us

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^^ I didn't know. I googled support phone numbers and that came up with support phone numbers. Guess what? The number he needs is the second one. 

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Please refrain from accusing people of doing things purposely in the future.

E-A-G-L-E-S EAGLES!

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Hi there,

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like mentioned, to cancel an account you need to call Xbox Support.

As far as I know, I thought the auto renewall would be turned off when an account is banned.

Are you sure the account is banned and not the console?

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