I recently downloaded KoA: The Reckoning on Games on Demand today.
Its on my missus gamertag. When she goes to the Campaign mode, and selects her difficulty, and the game starts to load up and then freezes at the same point, right before the game starts...
I have tried to play it through my Gamertag and hers and it still freezes, I have deleted the game, and deleted the cache as well, but to no avail, it still freezes...
So basically she has paid €30 for a game that doesn't work. All her other games work perfectly, from Hitman to Assassins Creed.
We have purchased games before from Games on Demand:
Assassins Creed II
Assassins Creed Brotherhood
Prince of Persia
Divinity II DKS
Dragon Age II
Ghost Recon Future Soldier...
They all work perfectly, and without any hassle...
Our concern is now what to do? its not as if we can get an update for the game to resolve this since the company is no longer active.
Do we get a refund on our money/microsoft points? Or can Xbox Live help us resolve this?
I am currently speaking with someone on twitter, but alas, you can't fully type everything you need to say on twitter.
Thanks for any help.