My Gamerscore was Reset

Hi, am not quite sure where to put this so I'll put it here and see how it goes. My Gamertag is mgarnicle

For some reason my Gamerscore has been reset to 0. I can see no reason at all why this may have been done. I called Xbox support immediately and was told that I must have breached the Terms and Conditions, when I insisted I had done no such thing I was advised to post a question here.

I have never used a cheat file or used profanity while playing online. I can see no justification for this at all. Could someone please shed some light on this? Why have I been punished for something I never did?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

this has happend to me as well and i have not cheated either.... i think its a xbox thing

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Redownload your profile. It worked for me.

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I tried re-downloading, my gamer score went from 22k to 5 in a matter of seconds as i woke up having left my account up, i tried to play a game and it said i'd previously played it from another console, which i hadn't, then my MS points went from 320 to 510, its defiantly a server thing as i know alot of others are experiencing it but how to fix it..i don't know.

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Some of my xbox friends that are online at the moment still have their gamerscore.

I want mine back.

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Mine was reset about an hour ago. It was 28,000 and now it's 20. Please help us out Xbox support.

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My games are now showing up finally, but my ms points and score are still messed up as i'm still at 5 score and still have too many points.. so i'm confued i just re-downloaded again my score went back BUT the game i played to get the 5 score achivement reset...I redownloaded yet again as i got frustrated...lol my gamer score is back and i'm happy but my MS points are still 510 instead of 320...I'll just wait patiently and assume that my points will be taken off and put back to 320.

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i just redownloaded my profile and my score is back. Problem solved for now.

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still shows up as 5 to my friends and stuff though lol, they posted on twitter (A friend had told me this.) that re-downloading the profile should work, keep in mind took me 3-4 attempts..so yea.

They said they are aware of and are working on it.

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