My downloaded game loads then crashes

Game or add-on you are having issues with: Grand Theft Auto IV
Date you bought the content: 29/05/2012
Purchased with points or credit card: Paypal
Specific issue you are having: I recieved an error but then I cleared some memory and the system cache then it started to load, but as soon as it gets to the rockstar sign it crashes, I've tried this 5 times now.
Any error code or message you are receiving: I did recieve an error code which was 'The game couldn't start, try downloading it again.' But I resolved it.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hey there Syutsu!

Sorry you're having this issue :(

A couple things you can try is...

 

  1. Clear cache x2
  2. Clear Marketplace Data in System Items in Stoage Device
  3. Check for corrupted data with a ! symbol next to it.
  4. Delete GTAIV data
  5. Redownload Profile
  6. Powercycle console
  7. Redownload Game/content

 

If those steps don't work, I would then contact Xbox Customer Support in your area for more information and see if there's anything they'd be able to do. Maybe escalate the situation for you or more steps that we may have missed.

 

Happy Gaming!

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.