My Crimson omen Logo didn't unlock

I got the welcome to horde mode achievement but the crimson omen retro lancer skin did not unlock. i also got the avatar item in my avatar editor but not in the stats of my gears 3 can anyone help to solve the issue i just want credit for the skin and avatar item thank you. all help is appreciated i called xbox and they cant figure it out is anyone else having this issue

 

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Last updated July 3, 2018 Views 3 Applies to:

Only thing like that Ive had happen is the flaming retro lancer skin unlocking then relocking. I never uses it so I didnt bother looking anything up about it.