My Account was hacked !1

I was told to get in contact with devolopment. Below is a summary of what happened to my acouunt: Goose743, If the
re is a clitch in the game. When I get past 2billion dollars my money goes back to 0 doallars.  I then stop gaining XP's. 
Please help with this problem.  I also thingk i should receive some MS points for the way  I'm being talked to in the
xbox community.  If someone could hack my account I dont think its safe on XBOX Live.
RE: SRX1161872067ID - Xbox 360 Live:Xbox Live 360 other
Xbox Customer Support
to:
markle.bynum
09/15/2011 10:16 AM
Hide Details
From: Xbox Customer Support <*** Email address is removed for privacy ***>

To: <*** Email address is removed for privacy ***>
















History: This message has been replied to.
Hello Markle,
 

Thank you for contacting Xbox Online Support. I am Beth and I will be helping you today with this issue.
 
I understand that your account was hacked. I really apologize for the inconvenience this has caused you. Do not worry I will be more than happy to assist you on this by providing you the needed information to address this issue, since Microsoft would want you the best Gaming Experience with the Xbox product and services.
 
Microsoft takes these claims very seriously. I would need to raise this issue for Investigation and Immediate Resolution to our Xbox Live Enforcement team to come up with some Legal Actions. Your complaints will Back-up and help speed up the Investigation.
 
Please contact phone support so that our Support Specialists will be able to have this case investigated as email support channel has limited access on accounts for security purposes.
 
Our Customer Support can be reached at 1-800-4MY-XBOX from 6:00 AM to 10:00 PM PST at your most convenient time with reference to Service Request Number 1161872067 so we can expedite our service to you.
 
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
 

Best Regards,
 
Beth
XBOX Support Services
http://support.xbox.com/




--- Original Message ---
From : *** Email address is removed for privacy ***
Sent : Wednesday, September 14, 2011 10:35:53 PM UTC
To : 08b8c36a-de17-4e83-9ed2-7fdfa867abc8
Subject : Xbox 360 Live:Xbox Live 360 other

Service:
   Xbox 360 Live

What type of problem do you have?
Xbox Live 360 other [Xbox Live 360 other]

Full name:
   Markle Bynum

The e-mail address for us to send a response:
   *** Email address is removed for privacy ***

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
   I download Full House Poker. I have all the achievments 26 of 26.  On Monday I had 2 Billion Dollars in my bank roll and 29,966,619 XP's.  When I signon Tuesday I have no money. What can you do to
resolve this problem. I thought no one could HACK my gamertag !!!!!
Please investigate.



Which operating system are you using?Windows XP: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2)

Which browser are you using: IE8

Location: en-us - English (United States)

Type of Support: E-mail Support

: en-us[SPVIEWABLE]&lt;Blob&gt;&lt;ContextData&gt;&lt;Property&gt;xbox360live&lt;/Property&gt;&lt;LineOfBusiness&gt;eformts&lt;/LineOfBusiness&gt;&lt;Domain&gt;help.xbox.com&lt;/Domain&gt;&lt;UserAgent&gt;Mozilla&amp;#47;4.0 &amp;#40;compatible&amp;#59; MSIE 8.0&amp;#59; Windows NT 5.1&amp;#59; Trident&amp;#47;4.0&amp;#59; .NET4.0C&amp;#59; .NET CLR 1.1.4322&amp;#59; .NET CLR 2.0.50727&amp;#59; .NET CLR 3.0.4506.2152&amp;#59; .NET CLR 3.5.30729&amp;#59; InfoPath.2&amp;#41;&lt;/UserAgent&gt;&lt;OS&gt;Windows XP&lt;/OS&gt;&lt;Browser&gt;IE8&lt;/Browser&gt;&lt;SiteLocale&gt;en-us&lt;/SiteLocale&gt;&lt;HTTPAcceptLanguage&gt;en-us&lt;/HTTPAcceptLanguage&gt;&lt;Referrer&gt;https&amp;#58;&amp;#47;&amp;#47;oas.help.xbox.com&amp;#47;default.aspx&amp;#63;ln&amp;#61;en-us&amp;#38;website&amp;#61;helpxbox&amp;#38;tenant&amp;#61;oss&amp;#38;osubs&amp;#61;&amp;#38;brand&amp;#61;helpxbox&amp;#38;c&amp;#61;oss_helpxbox&amp;#38;as&amp;#61;1&amp;#38;productkey&amp;#61;xbox360live&amp;#38;mkt&amp;#61;en-us&amp;#38;st&amp;#61;1&lt;/Referrer&gt;&lt;IsMobileDevice&gt;False&lt;/IsMobileDevice&gt;&lt;/ContextData&gt;&lt;DrillDown IsEnglish=&quot;True&quot; Level=&quot;0&quot; Answer=&quot;Xbox Live 360 other&quot; /&gt; &lt;Question IsEnglish=&quot;Maybe&quot; Type=&quot;textbox&quot; Text=&quot;Full name:&quot; Answer=&quot;Markle Bynum&quot; /&gt; &lt;Question IsEnglish=&quot;Maybe&quot; Type=&quot;textbox&quot; Text=&quot;The e-mail address for us to send a response:&quot; Answer=&quot;*** Email address is removed for privacy ***&quot; /&gt; &lt;Question IsEnglish=&quot;Maybe&quot; Type=&quot;textarea&quot; Text=&quot;Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.&quot; Answer=&quot;I download Full House Poker. I have all the achievments 26 of 26.  On Monday I had 2 Billion Dollars in my bank roll and 29,966,619 XP's.  When I signon Tuesday I have no money. What can you do to
resolve this problem. I thought no one could HACK my gamertag !!!!!
Please investigate.&quot; /&gt; &lt;/Blob&gt;[/SPVIEWABLE]
 
Hello Markle,
 

Thank you for contacting Xbox Online Support. I am Beth and I will be helping you today with this issue.
 
I understand that your account was hacked. I really apologize for the inconvenience this has caused you. Do not worry I will be more than happy to assist you on this by providing you the needed information to address this issue, since Microsoft would want you the best Gaming Experience with the Xbox product and services.
 
Microsoft takes these claims very seriously. I would need to raise this issue for Investigation and Immediate Resolution to our Xbox Live Enforcement team to come up with some Legal Actions. Your complaints will Back-up and help speed up the Investigation.
 
Please contact phone support so that our Support Specialists will be able to have this case investigated as email support channel has limited access on accounts for security purposes.
 
Our Customer Support can be reached at 1-800-4MY-XBOX from 6:00 AM to 10:00 PM PST at your most convenient time with reference to Service Request Number 1161872067 so we can expedite our service to you.
 
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
 

Best Regards,
 
Beth
XBOX Support Services
http://support.xbox.com/


--- Original Message ---
From : *** Email address is removed for privacy ***
Sent : Wednesday, September 14, 2011 10:35:53 PM UTC
To : 08b8c36a-de17-4e83-9ed2-7fdfa867abc8
Subject : Xbox 360 Live:Xbox Live 360 other

Service:
   Xbox 360 Live

What type of problem do you have?
Xbox Live 360 other [Xbox Live 360 other]

Full name:
   Markle Bynum

The e-mail address for us to send a response:
   *** Email address is removed for privacy ***

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
   I download Full House Poker. I have all the achievments 26 of 26.  On Monday I had 2 Billion Dollars in my bank roll and 29,966,619 XP's.  When I signon Tuesday I have no money. What can you do to
resolve this problem. I thought no one could HACK my gamertag !!!!!
Please investigate.



Which operating system are you using?Windows XP: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2)

Which browser are you using: IE8

Location: en-us - English (United States)

Type of Support: E-mail Support

: en-us[SPVIEWABLE]&lt;Blob&gt;&lt;ContextData&gt;&lt;Property&gt;xbox360live&lt;/Property&gt;&lt;LineOfBusiness&gt;eformts&lt;/LineOfBusiness&gt;&lt;Domain&gt;help.xbox.com&lt;/Domain&gt;&lt;UserAgent&gt;Mozilla&amp;#47;4.0 &amp;#40;compatible&amp;#59; MSIE 8.0&amp;#59; Windows NT 5.1&amp;#59; Trident&amp;#47;4.0&amp;#59; .NET4.0C&amp;#59; .NET CLR 1.1.4322&amp;#59; .NET CLR 2.0.50727&amp;#59; .NET CLR 3.0.4506.2152&amp;#59; .NET CLR 3.5.30729&amp;#59; InfoPath.2&amp;#41;&lt;/UserAgent&gt;&lt;OS&gt;Windows XP&lt;/OS&gt;&lt;Browser&gt;IE8&lt;/Browser&gt;&lt;SiteLocale&gt;en-us&lt;/SiteLocale&gt;&lt;HTTPAcceptLanguage&gt;en-us&lt;/HTTPAcceptLanguage&gt;&lt;Referrer&gt;https&amp;#58;&amp;#47;&amp;#47;oas.help.xbox.com&amp;#47;default.aspx&amp;#63;ln&amp;#61;en-us&amp;#38;website&amp;#61;helpxbox&amp;#38;tenant&amp;#61;oss&amp;#38;osubs&amp;#61;&amp;#38;brand&amp;#61;helpxbox&amp;#38;c&amp;#61;oss_helpxbox&amp;#38;as&amp;#61;1&amp;#38;productkey&amp;#61;xbox360live&amp;#38;mkt&amp;#61;en-us&amp;#38;st&amp;#61;1&lt;/Referrer&gt;&lt;IsMobileDevice&gt;False&lt;/IsMobileDevice&gt;&lt;/ContextData&gt;&lt;DrillDown IsEnglish=&quot;True&quot; Level=&quot;0&quot; Answer=&quot;Xbox Live 360 other&quot; /&gt; &lt;Question IsEnglish=&quot;Maybe&quot; Type=&quot;textbox&quot; Text=&quot;Full name:&quot; Answer=&quot;Markle Bynum&quot; /&gt; &lt;Question IsEnglish=&quot;Maybe&quot; Type=&quot;textbox&quot; Text=&quot;The e-mail address for us to send a response:&quot; Answer=&quot;*** Email address is removed for privacy ***&quot; /&gt; &lt;Question IsEnglish=&quot;Maybe&quot; Type=&quot;textarea&quot; Text=&quot;Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.&quot; Answer=&quot;I download Full House Poker. I have all the achievments 26 of 26.  On Monday I had 2 Billion Dollars in my bank roll and 29,966,619 XP's.  When I signon Tuesday I have no money. What can you do to
resolve this problem. I thought no one could HACK my gamertag !!!!!
Please investigate.&quot; /&gt; &lt;/Blob&gt;[/SPVIEWABLE]

 

Hello Markle,

 

Thank you for contacting online support for XBOX. This is Shannon.

 

Based on your email, this is what I understood: The money that you have earned for the game, Full House Poker is no longer reflected on your account. I can understand the frustrations that you must be feeling right now and I would like to help. However, the issue is mostly in-game and I would not be the correct person who can address this because email support does not have access to game specific information. I would like to recommend that you create a post under the forums so that you can get in touch with our in-game development team. Just visit http://forums.xbox.com.

 

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number ­­­­ 1161872067 so we can expedite our service to you.

 

Should you have further inquiries in the future, feel free to contact us again. You may reach us through phone, twitter or email support. Thank you for visiting Xbox.com.

 

 

 

Best Regards, 

 

Shannon Jade

XBOX Support Services | http://support.xbox.com

 

 

 

Question Info


Last updated July 4, 2018 Views 32 Applies to:

You cant get hacked on LIVE, it sounds like a glitch in the game.
But if you think someone has gained access to your account you need to phone support for your region. They will open an unauthorised access ticket, freeze your account and investigate it.

Also you would not receive free MSP for this or anything else, especially for the way you are spoken to on LIVE. That's what communications settings are for (the mute button is also your best friend).

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