My account just got stolen!! All MS Points stolen with PREMIUM GOLD JUMBO purchases

Hello,

I need your help... I've just logged in with my account and I got the "Account logged in in another console" message !!!
I've went into the PC and discover that all my points are gone and the thief was just then playing FIFA12!!
I've have tried Xbox Support but they only let me choose the ask for contact  option and my phone number I enter in the form is marked has not  valid  !!

Please help me...


(I've already changed my account password) 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Well, this is a job for the billing department. Please contact your regional support phone number and contact billing. They will ask you for your credit card number and name and other credentials. They will further assist you in getting your money back/microsoft points. Also, if your points were used, you will have to contact an xbox live specialist to get those rightfully returned. But considering they were used on your account and the things he bought on your account are accessible to you it will most likely not be refunded, but hey, its worth a try right?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello FireballUS. You will need to contact Xbox Support and to have them open up an Unauthorised Access on your Account.  They will start Investiagation and lock it from getting used.  Please have a look at the Securing your Xbox Live Profile page. The  Phone Number is (800) 469-9269.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm at Portugal right now, can you give-me a number I can call? Thanks

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Portugal: 351-214154303 or 800-844-059

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thank you for your quick answer. It seems the support in Portugal only works at workdays. Have to deal with it tomorrow.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If I have helped you in any way, be sure to verify my answer to let other ambassadors know that your question has been answered. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.