my account got hacked and all my points were used

before i say what happend i just have to say xbox account managment is TERRIBLE so hard to find your way around change anything its just so stuipid

so anyways my account was hacked and whoever did it  bought

PREMIUM GOLD PACK Game Consumable 02/11/2011 Add to queue
PREMIUM GOLD JUMBO Game Consumable 02/11/2011

Add to queue

i was wondering if there was any way of getting my points back also im not sure my card was used to if any xbox live staff could help me i would be so greatful

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

You'll need to contact support so they can do an investigation to get the points back to you.  In the meantime you will want to change your password and probably your password reset options as well (such as secret question).

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You need to call Xbox Customer Support and notify that your account was compromised.

If you are in the US the contact numbers are here - support.xbox.com/.../call-us

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I would contact microsoft support-billing and report the card as stolen, and also contact your bank to de-activate the card.

Hope this helps!

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same happend to me will be calling tomorrow but i am realy mad atm about 100 euro in stuff i would never buy for a game i dont have

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FIFA 12, what all the hacked people are playing...

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