We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Yes, it is true that ALL purchases on the XBL Marketplace are non-refundable. It tells us in every product description for every purchase item and in the XBL Terms of Service. In the end, YOU are responsible for your account. Next time I would suggest putting
the controller out of reach when you leave the room. If it was done while your son was playing a game then I suggest you create him his own silver account and set Parental Controls on it to avoid this from happening again.