music problem

I bought two songs for xbox music and when I tried to listen to them it would only bring up the demo. Then I tried the free trial and it still didn't work. Is there a way to get a refund or a way to fix this?

 

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Last updated July 4, 2018 Views 0 Applies to:

Hi RadicchiBelotto,

So it sounds like you found resolution to your issue a few days later, right? Let us know for sure. Thanks!

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I had a similar problem just after buying in album in Xbox music. My WP8 downloaded the files immediately but I did something wrong and deleted it.

I tried to download again but it showed me options to buy it again. Then, 4 days later the Xbox system realized that a bought that album and now let me download or stream that music.

obs: sorry for the language errors.

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Hi HaloFreak! What device are you trying to play the songs on? I ask because the troubleshooting will vary depending on the device. Let us know. Thanks!

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