Multiple season passes missing episodes and not updating

I have a number of season passes that I purchased- they are all having issues.

I was under the impression that episodes were uploaded 24 hours after being aired?

Heart of Dixie has stopped at 16 episodes, since Feb (i understand if they are on holiday break)...

but Breaking bad has also stopped at 8 episodes for the last month.

Shameless, I only have only had 1 episode for the last month!! (which is heart breaking ha!)

Pretty little liars, is missing episode 16 and 18.

This has completely ruined my faith in hiring or buying TV shows from Xbox live any more - it is too much trouble for a lot of money!

Hope they can be fixed soon and updated or at the least be refunded for them.

 

Thanks.

 

 

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Last updated July 4, 2018 Views 38 Applies to:

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Could you let me know which Season number it is for the series' you have listed?  I can investigate further with that information.  

Microsoft Movies & TV Team

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Of course - they are all the latest seasons of all series:

Shameless is Season 3

Heart of Dixie is Season 2

Breaking bad is season 5 and

Pretty little liars is season 3.

Thanks

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My season pass keeps getting bugged out as well.  Only way I've been able to get it to refresh was by reinstalling the Xbox video app on my computer... is there some other way to refresh your purchase history on the windows 8 app?

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UfF maN 13, thanks I'll take a look into those to make sure they're up to date.

 

hiroex, if you have the latest version of the app, you can refresh your history within the app now.  Bring up the charm bar, select settings, select Preferences, there's a button there to restore.  However, I believe the app restores/refreshes when you start it now.

Microsoft Movies & TV Team

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Hart of Dixie episodes 1-18 are available, which is up to date.

Breaking Bad has only aired 8 episodes this season.

We're awaiting the files for the remaining episodes of Shameless.

Pretty Little Liars episode 16 is available, episode 18 should be available today or tomorrow.  Episode 19 is the latest episode and is also available.

Microsoft Movies & TV Team

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Thanks airmattdog! I saw that, but didn't quite click that it was to refresh my season passes, for some reason it came more across that it would maybe redownload all my purchased videos or something along those lines.  

I've run into that issue a few times with the latest build in the marketplace, so either the retrieval of the purchases is extremely slow, or it's having issues.

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Hi Xbox Team.

I have another question regarding Tv series in a season pass.

Pretty little liars (season 4) has 'episode 18- hot for teacher' twice, but the second one is named as 'episode 19 Hot for teacher'... will this be fixed up to be the correct episode 19?

Also, my season 5 of modern faily has stopped at episode 8- Closetcon, when will new episodes be available?

Thanks.

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I'm not seeing any issues with Pretty Little Liars.  I see episode 18 is "Hot for Teacher" and episode 19 is "Shadow Play".

For Modern Family, I'm seeing episode 9 "The Big Game" available.  

Can you clarify the issues you're seeing?

Microsoft Movies & TV Team

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I got the season pass for glee season 5 and it is missing episode 16 but has episode 17 what the heck?

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Hi we're aware of the missing Glee episode, we're working on getting it available as soon as possible.

Microsoft Movies & TV Team

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