This afternoon, I purchased Fallout 3 in digital form (with MS points). Halfway through the game download, I receive a popup message stating "Can't download Fallout 3", after which the download cancelled itself. Further attempts to download it from the Xbox Marketplace resulted in a message stating "Sorry, there's a problem with the Xbox Service" and the error code 8C230002. I looked up this error code and found that it is related to Xbox LIVE believing that your account has mature content purchase restrictions. My account is still technically a child account (as I have never promoted it), but the Date of Birth linked to it has been of legal adult age for over three years, and all content restrictions under family settings have been set to "allow mature/explicit/adult content" for over two years - during which time I've never had an issue downloading M-rated or unrated content. The recommended fix for this error code was to double-check and resubmit all content restrictions. To that end, I attempted to access the Family Settings on my console, only to receive another error message, which stated "This feature is temporarily unavailable." and returned the error code 80072f76-a9a501a4-583a0b48. I attempted to bypass this by accessing my download history under Account Settings and restarting the download from there, but attempting to access Account Settings gave me the error message "This feature is temporarily unavailable" and returned the error code 80072f76-00b96084-1ed9e66e. Attempting to use my download history on Xbox.com encounters the original error code (8C230002), and attempting to check my family settings on Xbox.com is impossible, since the email address linked to the parental Windows LIVE ID was created solely for managing the account when I was still underage (which was over three years ago, as I'm 21 now) and no one remembers it except the Xbox console itself, where we had it save the email address for that account to make logging in easier.
I also checked the Xbox LIVE status, and it claims that everything is up and running. http://support.xbox.com/en-US/xbox-live-status
So, my questions for the staff are:
1) Is error code 8C230002 a temporary issue, related to Xbox LIVE or Marketplace errors and not my account or console, that will be resolved over time by Xbox staff?
2) If not, then are error codes 80072f76-a9a501a4-583a0b48 and 80072f76-00b96084-1ed9e66e issues that will be resolved over time by Xbox staff, in turn enabling me to fix error code 8C230002 myself?
3) If the answers to both 1) and 2) are no, then how can I resolve these issues?
(I have not yet cleared my console's marketplace data. I will update this thread if doing so changes anything mentioned above).