MS points didnt work but charged my card instead... Twice!

I recently bought 4200 points and activated the card fine.  I made 2 purchases using the points but I have a problem...  the second transaction didnt reduce the ammount of points but instead took £19.99 from my bank card.. I deffinatley and i mean deffinatley clicked the 'buy with ms points' button.. so to make sure i wasnt seeing things i tried it again this time with a £14.99 purchase and the same thing happened.. Has this happened to anyone else and who the hell do I call to complain about this?  I want the points spent not my hard earned cash in my bank account that is there to pay bills not games...  I do have 2 witnesses to this happening, can anyone give me advice on the best course of action?



Question Info

Last updated July 4, 2018 Views 8 Applies to:

call support


billing is the only people who deal with this


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