moving gamertag to new console

Hi, Just went through the process of moving my sons game save and gamertag to his new xbox, using a memory stick. Everything was copied to the stick, I then went to the new console selected the memory stick and press Y to transfer all content. However all saved games were ok, but the profile didnt transfer at all and now the xbox cannot read the memory stick. Can some one help me with an answer, I cannot even read the memory stick on a PC ???

Thanks

 

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Last updated July 4, 2018 Views 1 Applies to:

Alright, once you put the memory stick into the pc you lost access to all the content on it.  This is alright though.  All you need to do is recover your sons account onto the new console using the email address and password you used when you created it.

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Hi the data was lost when the stick was in the xbox, not the PC. The xbox started the transfer but for some reason the gamertag was not transfered only game saves. Now the stick wont work in any xbox or PC. I sent you a PM to ask for further assistance re email account.

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Turn on the console, make sure no accounts are signed in and press the guide button.
(Large circular button in the centre of the pad).
Select recover profile/account.

Follow the onscreen prompts.

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hi thanks, need to solve a few issues with the email address before I can recover the gamertag. Cheers

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Sorry I couldn't help you in the PM.  You could try to recover the tag from the stick one more time.  The tag has to be signed out before it can be moved.  If you can still access it from the xbox, try that.  Otherwise there's not much anyone can do for you.

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