Movie Rental Failure

Earlier today, approx 1000 21 July (Japan Standard Time), I rented the Evil Dead movie and did not watch it right away. Well, later this evening, 2200 21 July, I went to watch it and it told me that my rental period had expired. I would like a refund...


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hi CMWilly79,

Really sorry to hear this happened. If you try refreshing your purchase history in the Xbox Video app though by going to Account Management and pressing the X button, does that help the rental playback work as intended? If not, then you can contact the phone or chat team over here if you would wish to pursue a refund. Let us know. Thanks!

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