Mortal Kombat online key doesn't work.

I bought MK 9 from Amazon and I life in Austria. The problem is that I can't activate my online key, it always fails. Is that the fault from Xbox or from Amazon? Anyway What can I do now? I bought the game 3 weeks ago but I didn't played it online... Must Amazon take it still back when the key doesen'nt work?

Anyway... sorry for my bad Englisch and for the kinda stupid question. Pls response. ;)

 

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Last updated July 4, 2018 Views 6 Applies to:

Is the game bought from an Australian vendor, and is the game itself intended for your region? If not, you will want to contact the vendor for an exchange, as out-of-region games and codes can cause issues.

If you're still having issues with the code, I suggest using a Twitter account to tweet @XboxSupport. They would be happy to look at the code and let you know if you should be able to redeem it or not.

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He lives in Austria so it'd be an Austrian vendor surely?

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In my experience, when you buy online, you're liable to receive products from all over the world.

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