Missing Points

Hi.. I just checked my points balance today, and it looks like I'm missing a bunch of points.  The only thing I can see that was downloaded recently (on 12/28/12) was The Walking Dead (Full game -episode 1).

This was supposed to be a free download - see below:

http://slickdeals.net/permadeal/86982/xbox-live-marketplace-xbox-live-marketplace-the-walking-dead-full-game?utm_campaign=twitter&utm_medium=twitter&utm_source=twitter

Episodes 2 - 5 have not been downloaded, so they are not the cause.

Can you please tell me if I was charged for this? If so, how can I get this fixed and points credited back to my account?  If this wasn't the cause, can you please tell me what the points were used on?

Thank you very much for your help!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi there, have you checked your billing history? It will show your recent Microsoft Points transactions.

- My Account

- Under 'Payment & Billing', Billing History

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Thanks... I just checked and it said they expired on 2/10/13.  Since when do Microsoft points expire?

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Points earnt from promotions etc. do expire after a while i'm afraid.

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