Missing MSP

I recently had 2080 Points deducted from my balance for Medal of Honor.
I never tryed to download this game in Games on Demand.
My billing history on Xbox.com states that I was charged for the game on August 18th, yet I was never in Games on Demand for that particular game and it does not show up in my Download History or hard drive. I attempted to contact support by email and received a ticket number for identification. After approx. 24 hours (I know now it takes up to 72 before they reply) I called the support line and spoke to a woman who told me what I already knew, and then gave me another support ticket number. I am hopeful that they will contact me via email or telephone to give me true support from someone who knows their s***. Frankly I am highly disappointed in the service overall considering 20 some dollars of my hard earned cash simply vanished. I apologize for the rant...

Can anyone tell me if they have experienced something this wacky before? I really hope they can reimburse my points balance somehow, it just disappeared and Rezurrection is coming out on Saturdaaaayyy   : [    :p


Question Info

Last updated July 4, 2018 Views 3 Applies to:

Correction Rezurrection comes out on Tuesday  :p

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