Missing MS points?!?!

I brought 6000 MS points, and I only downloaded Resident Evil 4, Guardian Heroes and Mass Effect 2 The Arrival add on. Later on when I tried to buy another game, all my points has gone. Why? How?
 

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Last updated July 4, 2018 Views 1 Applies to:

I had the same issue.  I purchased a card worth 4000 points and only bought one game (Castle Crashers).  When I went to buy additional content, I had no points left.  I checked my history and there was a lot of content that had been purchased for titles I do not own and I had not authorized the purchases.

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Check your account at https://billing.microsoft.com and it will show you were all your points went. If you notice any suspicious activity, call support.

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