Missing Microsoft Points

Hello! After my last purchase on XBL (from Dust: 1200 MSP) I had 2850 MSP left on my balance. But when I went to purchase Modern Warfare in Games on Demand last night I recieved a status code: 807B01F4

I waited a while and returned to the purchase screen to see if the status code had been resolved, I didn't recieve it again, and so I proceeded to purchase Modern Warfare, But when I came to the prompt it said I only had 770 MSP left! I thought maybe my points balance had been temporarily suspended due to the status code or perhaps suspicious spending by an outside party, but this morning I realized my balance is the same, stuck at 770 when I should still have 2850! I haven't made any purchases on XBL since "from Dust" other than a free Charlie Oscar Delta theme for my dashboard. Can anyone discuss what issue I might be having??? 2080 MSP is a lot of points to simply go missing!!!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Check your account at https://billing.microsoft.com and it should show what happend to your points. If there is suspicious activity you will need to call support.

There was also a glitch last week involving the Rewards program if you are a part of it. Members received more points than they were supposed to and those were removed.

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Thanks I will check that out. But these were not rewards I payed hard earned cash for them :[

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Ok I checked it out and it says I downloaded Medal of Honor for 2080 MSP when I certainly did not. Thanks again for your help I will contact support immediately.

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