Missing Microsoft Points for Xbox 360 downloads

I had some points left over from my last online purchase.

Where are they?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

suterusu kage,

 Check your commerce.microsoft.com page and see what it shows in the upper right-hand corner and your recent transactions.  You should show the upper right now states "You have $X.XX USD" or your local currency and your recent transactions will likely show a migration where your points were converted into a currency of equal point value.  Microsoft points have been discontinued permanently.  I'll also linked a FAQ concerning the conversion.  If you have any other questions or concerns not convered by the FAQ please feel free to ask.  Thank you,

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You can always check on your system as well.

Under your account settings and manage payments

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Yeah there seem to be a lot of issues with MS points cards, and MS points in general. They put out a faq that will hopefully clear up some confusion

support.xbox.com/.../microsoft-points-retire-faq

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