I'm assuming you mean in game awards page? I unlocked it via campaign, then when I restarted the game the next day it didn't show as unlocked in game, but it was in my avatar rewards when I actually go to change it on my avatar. I fixed this by playing an
Arcade Campaign chapter. Now it shows.
Thank god its not just me and my gf , we've both unlocked them all on the same box and they aren't showing for either of us.... and i've had the progress going backwards too like supreme wazek, hope they patch this problem soon..
This is not the issue. Yes, you have to download the avatar item after you unlock it...we know! The issue is that the avatar award is not unlocking in the first place despite satisfying the requirements to unlock it. Xbox and/or Epic need to fix this.