minecraft won't load

Game or add-on you are having issues with: Minecraft 
Date you bought the content: 05/01/2013
Purchased with points or credit card: Points
Specific issue you are having: when I select game, screen goes black for a few minutes and the 'Game error' message appears
Any error code or message you are receiving: 'The game couldn't start. Try downloading the game again.'

Ive tried to download the game a few times, deleted the game, cleared cache, reset xbox, and re-downloaded however the message still appears.  

 

Question Info


Last updated July 4, 2018 Views 41 Applies to:

Have you used a friend's HDD on your console recently?

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no, ive never changed my HDD

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Hello Shomberlon,

Just a few questions so we can get some more information to help you out with your issue.

- When you try to play the game, are you signed in to Xbox LIVE on the same account that you used when you purchased the game? Are you using the same console as the one you originally purchased it on?

- As a test, are you able to play the game while NOT signed in to Xbox LIVE?

- Check your hard drive for any corrupt files in your Minecraft folder:

1.Press the Guide button on your controller, go to Settings, and select System Settings.

2.Select Storage or Memory.

3.Look through your games for Minecraft, and in there look for anything that shows as corrupted. Also if there are any Title Updates in there, delete them and try launching the game again.

Please let us know how you go :)

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