Minecraf freezing in multi player

My sisters minecraft game started freezing when joining a multi player game the same one we do often. So has my friends very strange right at the same time. I have heard of other people having this problem. I have heard xbox is keeping this problem from us. How do i fix it? I have already tried restarting clearing cache and redownloading minecraft is there anything else?

 

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Last updated July 4, 2018 Views 5 Applies to:

sometimes there are people that you are not able to connect to like me and MY friend, he has knology and i have charter, thats not the problem because it goes a little deeper than i can explain right now, but sometimes when you try to join it might freeze your game or console up, i dont know why, but you just might not be able to play on that server anymore, sorry.

Thanks. But that pretty bug out rage because i paid my money. And they are failing to reply the service.