Microsoft Points

So I just played my Xbox today and I turned it on, played Halo:Reach for a little while, and then started to play FIFA13 with my friend online for a little while. When I was finished, my mother told me that she had been charged 74.99USD for 6,000 Microsoft Points. However, not once did I access the Marketplace on either the computer or my Xbox. Can I get a refund? I don't want these points and I haven't spent any of them.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Unfortunately, Microsoft points cannot ever be refunded.  Since this is a points related issue, you can always call Microsoft at 1-800-469-9269. You said you did not purchase them but you have them on your account? I would suggest calling Microsoft Support at that number.

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Sounds like your account was compromised. Call Xbox support to alert them of the charges, tell them about the unathorized access and change your Xbox password. This link contains some helpful info on account security.

www.xbox.com/.../Account-Security

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my microsoft points didnt add and i dont no why

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Jakewilliams123 please create a new thread for your problem. Thanks.

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