Microsoft Points?

I hacent needed to use any microsoft points for qhite a while, not since MS changed from the points system to using a balance. Where are my points/balance now? I tried to purchase an add on and all it says is i dont have a valid payment option on file ( which is right as i dont use credit/debit cards).. I cant find where to even look up my balance, but it does appear from tyring to purchase an add on that io dont have anything!  I had over 2000 MS points last time i checked and since the transfer to the balance system, i cant even find where this info is, but it does suggest that tryiong to make a purchase and being told there is nothing that MS has ripped me off my MS points!!

Who can i contact to remidy this, surely MS have on file exactly what each GT had as regards points, before they transferred the system?


Question Info

Last updated July 4, 2018 Views 0 Applies to:

The points should have converted to currency.   You check you balance by logging in to with the account you had the points on.

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