Microsoft Points missing

Hello,

I recently bought 1600 Microsoft Points, ive spent only 640. Right now i checked my account and i only got 200 left. On 2 May i got 200 MP from xbox live rewards.

I went to the microsoft billing page and it says that on may 18 there was an adjustment for -1120 MP. I havent bought anything this month.

Please help me solve this

Thanks!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

You would need to contact phone support for your region to talk with them to see what this "Adjustment" was for.

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contact microsoft about this. it could be theft

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Hello comp92,

I would agree with everyone else on this.

Sounds like that there was some "Compromising" going on, to where your points disapeared.

Contact Customer Support they'll be able to tell you SPECIFICALLY where your MS points went.

If you feel that your account has been compromised, ONLY IF you can't get into it. They can also set up a UA (Unauthorized Access Claim) Investigation for you.

Happy Gaming!

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