Microsoft Points error

How is it that I have not been on my xbox or logged into my account via yet  i find i have two emails from microsoft stating that I have purchased two sets of 5000 microsoft point.

I investigate further and find that i have been charged for one and the other was charged but refunded again, what is going on, I do not think my account was hacked in any way yet i have been charged £40.00  for points i did not want or was even online to buy!



Question Info

Last updated July 4, 2018 Views 3 Applies to:

You need to contact phone support and get them to open an Unauthorised Access case Call Us.

First check with those people who have access to your 360 if they haven't been buying stuff. 

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