microsoft points disappearing??

ok so the other day my microsoft points(mp) balance was 1300. today i check my mp balance and its 100. i check my download history to see the last thing downloaded was the halo 4 teaser that was FREE and i downloaded it when the trailer came out... is microsoft ripping me off 15 bucks?? please help me figure out what happened or how to get them back..

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:

Tsu - you'll want to call Phone Support regarding those missing points. support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I remember getting 100 points through rewards.xbox.com, and then a day or two later they were gone. I checked my history, and didn't see any recent purchases. I just figured easy come easy go, but if it was points that I bought, then I would've complained.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

same here, i had 4,000 points from a prepaid card and it seems to have reset my balance back to 10, that was BEFORE i got the card. Now im out $50. >:(

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I know lots of the promotional points you get from things like rewards.xbox.com have a time limit. How long had the points been on your account? were they from promotions or a points card?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.