Microsoft points disappearing AGAIN!

This happened to me before, i purchased some points and got a fight night xp pack, it left some 120 points left, they disappeared weeks later, now today i woke up to see my balance had gone to 0 again! I had 640 left, purchased super breakout for my game room and paid 40 points for a single play in arcade and the rest has disappeared.

Is this a common problem and how can it be fixed? Ive checked my download list and ive NOT used the points


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Are you a member of Rewards? Recently there was a mistake with points sent out that were corrected. Also, some promo points do expire after a time. You can go to to see your recent points history to see where these points went.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.