Microsoft points change buggered up

Hey, since Microsoft had the simply genius idea of scrapping points for your local currency (something they should have done a long time ago) I can't help thinking they've buggered it up. I've converted my points into pounds, which is great, the one problem is it won't let me buy anything with them, it's saying I have to connect a credit card, which is not going to happen. What's the point of still being able to buy gift cards if they crappy system won't even let you use them?! 

Is there a way around this or will it take some time for Microsoft to realise they've messed up?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi!

Where are you trying to make the purchase? On your console or on xbox.com?

On xbox.com there might still be issues using the currency in your microsoft account.

On your xbox there should be an option to change paymentoption to your misrosoft account when you try to make the purchase.

Also check this FAQ if you haven't, some items cannot yet be purchased with the local currency.

FAQ: support.xbox.com/.../microsoft-points-retire-faq

I hope this is to some help.

Have a nice day!

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I cannot purchase using currency online, but can through my Xbox.

Online is fine if using paypal or credit card.

I can only presume this is the same for you

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