MICROSOFT POINTS ALL GONE!! PLEASE HELP

Hi I signed my account in on my friends xbox yesterday and today i singed back in to my xbox to buy minecraft for xbox but when I was about to, it said i had none. I previously had 2680 ms points and now they are all gone. I checked my download history and it said it had downloaded 'PREMIUM GOLD JUMBO' 10 times and then 'SILVER UPGRADE' once. Please help! I know my friend wouldnt use it.

Little tapa


 

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Last updated July 4, 2018 Views 0 Applies to:

You will need to call support and have them start an unauthorized access investigation.

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Hey there Tapa! If you are certain that your friend did not do this, then Smwutches suggestion would be accurate. If your friend did spend these points on the console you downloaded the account to, then there wouldn't be anything we can do in the way of a refund. Let us know what you decide to do, thanks!

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Hey thanks for the help guys! I got it back and no he didnt because i was hacked 2 days before i used his

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Glad to hear you got your points back, Little tapa. Happy gaming! :)

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