Microsoft please explain.

I have $80 sitting in my Microsoft account balance that I cannot use to renew my XBL gold.  Why is this?  No where on the card does it say that I cannot use it to buy gold.  It says restrictions apply, but does not mention any.  At least put it in the fine print.  Microsoft, do you not want my money?  I can happily switch to Sony if so.  I don't see why you can't just take the $60 out of my account and renew my gold.  I refuse to add a credit card or paypal.  I hope for a quick response.  

 

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Last updated July 4, 2018 Views 12 Applies to:

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It doesnt explicitly say you cant buy gold but it doesnt say that you can either. On the front it says Games, Movies and Music. You could always buy a prepaid gold card to complete your purchase

Edit-Reverse Ninja'd

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VPFL Varane,
  As stated in the Currency FAQ: "Can I buy an Xbox Live Gold membership with the currency in my Microsoft account? Answer: The currency in your Microsoft account can’t be used to buy an Xbox Live Gold membership at this time." However, since they just started allowing the MS Account currency to be used for the Music Pass on Xbox One I can only imagine that this will be implemented in the future at some time. However, currently your only options are to use a card (credit, debit, etc.) or purchase a pre-paid subscription card. Hope this clarifies what is going on!

Edit (after 24's reverse ninja): Or did you?!?! O_o 

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So what you are saying.... is that I wasted $80?

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Not necessarily. The money can still be used for games and dlc and movies. Just not for xbox live gold.

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But all I need is gold.  So I have to spend $60 more to get gold.  Sony is looking more and more attractive by the second.

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Bump.  I want to to see a Microsoft rep tell me that I have to spend an additional $60 just to renew my gold.  Send me to Sony.  Tell me you don't want to accept the 80 dollars I spent on Microsoft Currency.

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Bumping won't get you anywhere.  Xbox LIVE Gold subscriptions need a credit card, always have and always will.  You could never use MSP to purchase Xbox LIVE Gold subscriptions and you cannot use your Microsoft account wallet.  If you want to go buy a PS3/PS4 and deal with an inferior network that gets hacked on a regular basis just so you can have your personally identifiable information stolen go right ahead because no one here will cry.

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OK all I needed to know.

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i tend to agree with the VPFL Varane.  I am experience the exact problem!!!!!!!!!!!!!!!!

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Someone who understands.  I would have no problem buying a 12 month card, if I didn't already dump my funds into the my Microsoft balance.  At least let people know on the card that you cannot use it to purchase gold.  Then I could understand you saying that it was in the fine print.  

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