Microsoft has lost me again!

Ive been on XBL since the first xbox came out and now its time for me to play my ps3 full time again!

I purchased about 40 bucks worth of content and theyre not even in my downloads list! i contacted support and they told me that id have to get a reference number for my case and theyd reply in 1 day. 3 days later i get a reply stating "these items were never purchased!" No MSP creditdation or anything! has anyone else been robbed like this?

 

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Last updated July 4, 2018 Views 5 Applies to:

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Are you sure you were charged? Ask your bank for a bank statement, take screenshots of the email confirming the purchase on items, go to billing.microsoft.com to see if sales have gone through.

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Hello,

Are you sure you downloaded the content using the same profile that you claim doesn't show the DLC.

When the going gets tough find something easier to do.

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So you bought it with Microsoft points. If any of the things you purchased is on a credit card you can show them your bill other than that i dont what to tell you. Issues like this should not happen.

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I bought everything with ms points. They said I have to buy them again. That's not going to happen.

The funny thing is that the billing website doesn't show purchased items. Even the ones that are still in my list. I don't see how they can just take my money and run like that. 

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as we asked did you buy them on a different account as if you did that is the only way they would not show up on yours or in your billing history.  I know cause everything I bought or redeemed is on my account since I created it.

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What about your Purchase History? live.xbox.com/.../History

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This is my only Account. And like I said most of my purchases do show but not those 5

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Hey NiNjA ShAWtZ! I'm afraid if those purchases don't show on your account there isn't much we can do. Are you able to calculate how many points you've spent since you opened your account to see if those MSP were charged? Did you find these charges subtracted from your bank account as well? Let us know and we'll go from there. :)

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Well I've never used a credit card just ms point cards. But total spent was 1600 ms points. But FM3 came with 3 vouchers worth 2000.

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As soon as any sort of Microsoft Points are spent out of your account the Microsoft Billing site will immediately list any sort of debits with a - sign next to the amount of Microsoft Points subtracted so I don't quite know what to tell you there. Never run into a problem with anyone where they didn't even have the points shown with a subtracted amount. You'd need to speak with phone support and go over your Microsoft Points history of how many points you've added and what you've purchased so they can see for themselves.

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