Microsoft Flight purchase for child under 18 years

My three children want to play MS Flight on their PCs (which is PEGI 3+ and free to buy) using their own xbox live accounts but when they try to get the product key by purchasing in XBox live it says they are not old enough to purchase the game. I've enabled their purchases in their xbox live accounts using the parental controls but this makes no difference.

Why can't they purchase this game when it's free and I've enabled purchases in their accounts? There must be some way of doing this.

 

Thanks

 

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Last updated July 4, 2018 Views 6 Applies to:

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Greetings, CliffySafe! Thanks for bringing us your question. Does the date of birth associated with their accounts indicate that they are younger than 13 years old? If so, they may have trouble accessing the content. Let me know if you think this might be the case.

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Thanks for the reply, yes this is the case and the children are under 13 years old.

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Greetings, CliffySafe! In that case they will need to wait until they are13 or over to use the content. Very sorry for the inconvenience! Please let me know if you have any further questions.

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im sixteen and i cant download it either WHY???

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srry allready done it but thanks you gave the answer anyway THANK YOU

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