Metal gear overpayment

Hi guys, this might seem a bit petty, but still angry nonetheless.

This is the chat i had with an advisor

Anything i can do?

: Good evening

Briana: It is a fantastic day here with Xbox Customer Support.We greatly appreciate your patience while waiting to speak with a representative. My name is Briana, and Ill be your live support agent throughout this chat session. How are you today?

: I'm good thanks

: you?

Sadly, I'm not happy with the sales that have been put uo

 up

Briana: Great to hear you are doing well today.

Briana: Not too bad myself. Thanks for asking.

Briana: Oh no. What's wrong?

 I recently paid full price for both metal gear solid hd games and peace walker in HD, took me days to download, then they are now showing up as £8.99 and £4.49?

 I only downloaded them last week and it feels like a massive slap in the face

Briana: Ok  Help me understand. Is it that these downloads displayed as a different price?

: When i downloaded them last week, MEtal gear hd was £19.99 and is now £8.99

: Peace walker was £11.99 now £4.99

tSo i've spent all the money on them, for you guys to go and slash the prices of them

 Feels like i've been robbed

Briana: Oh I see . Thank you for clarifying that for me. I hate to hear you feel as though you were not able to take advantage of discounted prices. I know the feeling of buying something only to see that it goes on sale a week or two later.

: It's not just that, i spend a hell of a lot of money on xbox live and the services, and this is how we are repaid?

: Who can i take it up with to possibly get a rebate onto my account?

Briana, the best thing you can do is submit feedback on your issue from Xbox.com

Briana: Are you there right now I can tell you where to submit the form

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Unfortunately this is how sales happen in 99% of locations so isn't limited to Xbox or Microsoft and it is rare to hear of anyone doing a sale offering a rebate on the difference in price.

Best thing to do is keep an eye on http://majornelson.com/ as he usually announces sales in advance so you can adjust your buying to get the best deals at the time.

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