Menu Up/Down controls don't work with cable box

I'm using a 360 media remote with the XBone. When Live TV is active, I can control cable box playback with the play, pause, rewind, etc. buttons. But if I open the DVR list or channel guide on my cable box (NOT the OneGuide), the menu navigation buttons don't work. How do I configure the XBone so the remote control works properly with the cable box menus?

 

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Last updated July 4, 2018 Views 3 Applies to:

Was just in a chat with customer support, and they were completely inept. They didn't seem to understand what I was asking, and just kept feeding me links to the 360 media remote product page without answering any questions. Looks like this is unsupported and makes using my media remote impossible with the new XBone setup.

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Hey Bear,
 

I am not seeing any articles at the moment stating that the 360 media remote is a supported accessory for the Xbox One at this point in time. For the most part, the only fully supported accessories for the Xbox One are accessories made for it.
 

Sorry for the confusion on this. I cant speculate if the accessories will be supported later but it wouldn't hurt to keep checking back on Xbox.com.
 

Hope this helps. Reach back if you have any further questions.

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