Members of my Family Gold Pack can't download content

I am the one that started the Gold Family Pack and my wife (24) and my older brother (34) are both part of my Family Pack.

 

I have changed all of the appropriate settings to set them up as Adults, yet they still cannot download any mature content, or even listen to Last.FM.  I called MyXBOX but the guy on the other end seemed just as confused as I was.  He first said that because I started the Pack, I am the adult and the others are listed as kids.  Then I explained that in the options you can switch their settings to Adults, and that seemed to be news to him as he checked it out on his end.

 

They used to be able to download anything they wanted to before we setup the Family Pack, so I know them possibly originally typing in the wrong birthdate couldn't be the issue.

 

The only way I was able to get the Homefront Demo on my wifes Xbox was by transferring my gamertag and downloading it on hers, but I don't want to have to do that everytime.

 

Has anyone else experienced this with the Family Pack?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

demos are not affected by family settings

however

your wife can create a seperate account to download demos

she can still purchase content just not free content like last.fm

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Sorry, I guess I should have clarified exactly what they couldn't purchase, being that they have in fact "purchased" DLC and other content since joining the Family Pack.  I didn't notice that it is only an issue with free stuff.

I understand your answer, but just in case my family asks why not...

Why can't they download free stuff even if I have them setup as Adults?

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long story and i don't know the exact details

and i'm not going to speculate

 

they can if they QUEUE it using their accounts from the website

those 2 are the only work around (and it was never explained about demos and trailers)

 

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Sweet.  Thank you for your time and your responses.

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