Mass Effect (1) "Can't Download" Error Message

Last month near the beginning of February, I purchased points from Amazon.com and continued to purchase and attempt to download: "Mass Effect (1)" without any success and being continually notified that it "Can't Download". The download itself does not even reach the first percent in the active downloads tab. After a few tries, I attempt to find a solution here on the forums but the only "Verified Answer" I found was not even an answer but instead said to do a speed test. My internet speed is not the problem and I am 100 percent sure of that. If someone can help me fix this problem I would very much appreciate or if someone could explain how I may receive a full refund of my microsoft points so they may go toward other purchases.

Thank you in Advance.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

So try the next step:

1. Delete the corrupt file

2. Clear your system cache

support.xbox.com/.../clear-system-cache

3. Download again

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Next: In your profile options you can change region.

Make sure that the region to which your account is set match the region in which you are.

(Marketplace do check it in on beginn and on the end of downloads)

So if you in germany make sure it is set to germany, in uk it must march uk and so on

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Hey bonqo kill. Usually when a download fails that early it's either a region issue, a connection speed issue, or a space issue.

First of all, I'd try what Firsmarin suggested and make sure your account region location matches your physical region location.
Next, make sure that you have enough space on your hard drive for the game.
Finally, can you do a speedtest.net test and tell us the results? Also, are you using a modem to router connection? If you are, try plugging directly into your modem and let us know how that works! 

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Okay, I tried downloading the game after deleting the corrupted file (which was 40 kb) and it did the same thing as last time. It never made it to one percent, and when it was cancel there was a new corrupted file that was the exact same size as last time.

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I have found the file, I will attempt again to re-download it.

Thank you sir (or madam).

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Back again. I did all the steps and it continues to say "can't download", I delete the file, then continue to clear the cache, and resume trying to download it but it's not working.

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Hi

Did you delete the corrupt file, before you tried to reload the game ?

If not then go to your storage and delete it, then try to reload

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