Marketplace charge me for something that is suppose to be free

Hello

 

i have been charged 240 microsoft points for something that was mean to be free on the marketplace

my ms balance was 2810 before downloading this item and now it is 2570ms

 

http://marketplace.xbox.com/en-GB/Product/Challenge-Map-Pack/6adfafe3-95d2-4036-b990-53cb8019b6c9?cid=search

 

"Download the Batman Challenge Map Pack for free! This pack contains three all new challenge maps: The Joker’s Carnival, Iceberg Lounge and The Batcave. These challenge maps are playable as Batman and any of the downloadable playable characters Catwoman, Night Wing and Robin. Note: Catwoman, Nightwing and Robin each sold separately."

 

i would like to be refunded the 240 ms points please

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Also i have proof of this error with screenshots

s1136.photobucket.com/.../DarkGin87

i used my girlfrends account to show it is charging people

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This may be a glitch in the programming and you should have checked the cost before purchasing.  However, seeing as how it's already been done your only recourse will be to contact support to see if they can issue a refund for what you paid.

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As you can see from the link you provided in your first post the word "free" has been removed.  This means it was a glitch in the programming and the content did actually have a cost.

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