Major Xbox Account Issues

So yesterday I bought a new Gamertag changing mine from ElsaFrozen2013 to VideoGamesUSA but it hasn't actually changed and it has billed the bank $9.99.  Also a while back I changed my Avatar in the Windows 10 app but it didn't change...how do I fix these issues?

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:
Answer

Hey there ElsaFrozen2013!

It's super strange that your account isn't moving over to the GT you changed it to. To check, where did you perform the Gamertag change? If you sign into commerce.microsoft.com do you see a settled transaction for the Gamertag change?

For this particular issue I suggest reaching out to Phone/Chat support to take a quick peek into the purchase. They may have a bit more details, but definitely keep us updated with that you hear from them.

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