Magic: the Gathering start game problem, won't load

Sorry for the crosspost, I accidentally put this in the "accessing my game" section but I think it should go here.

 

I bought Duel of the Plainswalkers when it was on sale.  When I hit  "start" at the main menu to start the game, I'm told that I've disconnected my storage device and am booted back to the dashboard.

 

I've tried re-downloading it but that did not fix the issue.  Does anyone have any idea as to how to fix this, and barring that, is their any way to get a refund since paying for a broken game seems silly?

 

Question Info


Last updated July 4, 2018 Views 10 Applies to:

A few questions:

1) Was the DLC purchased with your gamertag, on your console? If not, please detail how/where it was purchased.

2) Have you tried downloading the DLC to a different memory device with the HDD removed? If not, please try now. I suggest using a USB drive. For instructions on how to configure one, check this page.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

oh, and yes, I have deleted and redownloaded it with the same issue occurring.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.