Madden NFL 16 Deluxe : Season Edition , Bonus packs not given.

Hi Community , 

yesterday i bought the ``Madden NFL 16 Deluxe : Season Edition `` with 22 Bonus Packs ingame on the Black Friday .

How do I get these packs ingame ? 

How long can it possibly take to get them ?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hello there,

In-game do these not show up? If they're for a specific game-mode (eg Ultimate Team) go into that game mode. For Ultimate Team, you may need to go to the Store and you'll see promotional packs, which would be the ones you want.

If they're not showing up, go to My Games & Apps on the dashboard. Hover over Madden and press the Menu button (three horizontal lines) and select Manage Game. On the right you might see a tile under the words "Ready to Install" - hit A to install, then go back to the game and repeat the steps in the first paragraph.

Let us know how you get on.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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The Problem is , the game is installed , the player likenesses too and i cant install more in the managable menu.

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I am having this same problem...purchased the same bundle and did NOT receive the 22 promo packs

re: case # 1314198874

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Let me know how u got them when u did please.

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Likewise, I am having the exact same issue. Purchased the deluxe edition on the 21st and as of today still have not received the packs. Please let me know if you can get the packs or whom you have contacted to get this issue resolved.

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at least i'm not the only one! they told me on support chat last night that i'd have to find an answer via the forums...

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Its really sad , that the Xbox Support can't help , for the money they already got .

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Any new updates on what we're supposed to do? I was assuming since it was the weekend maybe the support staff wasn't focusing too much on the forums. Since it's Monday now I'm hoping we get some clarity on the issue and how we can go about getting what we paid for...

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If I remember correctly, I read that the packs aren't retroactive and must be opened the week they come out ( you get something like two packs a week for so many weeks). If you forget to open the pack that week, you are out of luck. That's why I never bothered with the Madden Deluxe, I figured I would have missed out on most of the pro team packs by now.

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