LOST POINTS IN GAMERTAG

I own XBOX ONE and XBOX 360, obviously same gamertag. I play both, last week on 15/02/2014 I played on 360 GTA5 and The Wolf Among Us, and I unlocked some objectives, due to this I reached 4870 points. On saturday I turned on my XBOX ONE to update the operative system and to redeem a code for FORZA MOTORSPORT 5, but now my points are 4670! I should have 200 points more, how could it happen?
Can you help me please? I already had a long chat with your customer service, they told me to write to XBOX LIVE REWARDS forum, but again they told me to ask to you, so till now I have not an answer yet!
Thanks in advance, kind regards.
 

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Last updated July 4, 2018 Views 5 Applies to:

When you go back to the Xbox 360 does it show 4870 or 4670?

If it shows 4670 does it show you have achievements in GTAV and Wolf Among Us?

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Were you playing online or offline?

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Hi all. I always play online.

I still couldn't check again  on my XBXO 360 becouse the console in the house in the mountains, far 300 kilometres from the city where I live and where I have my XBOX ONE.

Anyway, in my smartphone I got the official apps (smartglass) for both systems (360 and ONE) and there is always shown 4670, and I also can see the last achievements for GTA5 and The Wolf Among Us.

Damn, I know it's strange, but it's true.

Can you help me in some way?

Thanks, best regards.

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So? Please, I'm still waiting an answer from the Microsoft Customer Service...

Please, Let me know.

Kind Regards.

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