Lost MSP

So I purchased 4000 msp on 6/8/2012 and went on vacation on 6/9/2012 to 6/16/2012. When I checked my balance today, the mircosoft points I purchased were gone, according the the confirmation email, I should've recieve the points, but on the microsoft billing history, there was no purchase made, and I'm wondering if there is anyway I can get either, the points or my money back.
 

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Last updated July 4, 2018 Views 7 Applies to:

To make sure all billing history... none on xbox or other make sure you go to

billing.microsoft.com

Than if still, your best chance would be to contact

support.xbox.com/.../contact-us

with the support handled there.

Hope that helps

-Cat   > ' . ' <

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If you've checked your billing history and don't the recent addition of points, your best bet would be to either call support over the phone and explain the situation to them or talk to a support person among the forums and PM. Also, when talking to them on the forums do no post any personal information. Just a friendly warning in case. Sorry about your situation but I hope this helps.

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For step one, what should i put?

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Don't wrong the info i posted isn't any personal information a person could use

Also thanks for the answers

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