lost all my purchase item, help!! please :(

i think i cancelled my live account or removed the email from it because when i try to log in it says the account doesnt exist and ive made a few purchases on this account that is showing i never purchased em how can i fix this???


Question Info

Last updated July 4, 2018 Views 2 Applies to:

The only way to close an account is to follow the steps on this site support.xbox.com/.../cancel-microsoft-account


If you did not do those steps then your account was not closed


Also in order to cancel an account you must

- remove all payment options

- spend any and all Microsoft points

- remove all friends from the friends list

- cancel any subscriptions completely and let their remaining time run up


If all of those did not happen then your just using the wrong email to log in, you can contact support at http://support.xbox.com/contact-us and they may be able to help provide you the email on your account if you can pass the verification steps

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