Lost all my msp

I had 90 MSP and now with the changover I didn't even get $1.00 much less a little more which was promised. What gives? There are things on the marketplace that are only a dollar ya know. Had I known I was gonna lose the little I had left I would have bought something just to use it up.

 

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Last updated July 4, 2018 Views 0 Applies to:

90 MSP is most likely worth less than 1 USD now that Xbox currency is money and not MSP.

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$1 US was 80 Microsoft points, not sure what's going on there. I had just under $10 worth of points and it's not displaying anything for me.

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Maybe they're going for more money, less points?

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Hey there folks!

Once you downloaded the update and transitioned your account to your local currency, have you tried heading over to commerce.microsoft.com and viewing your account currency there?

Let us know! ^_^

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I'm having the same problem here. I never get a message when I go to buy something. The last thing I bought was back in June and I know I had some points left as well as 100 rewards points that were deposited in July.

I went to commerce.microsoft.com and nothing showed up. I bought a 20 dollar card to see what would happen and that did show up on the website, but nothing else does. So now I have 20 dollars on my account but none of my previous points were ever converted.

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I didnt get the prompt while downloading a free item...so what I did a few days ago was go to something cheap (a gamer pic) and pressed A. Before it got to the screen where it tells you how much the item cost, how much points you have and how big the file is, a new menu showed up telling me about the transition and then adding the new currency. After that I was able to press B and back out without having to buy anything.

...but if you just added a new card and it completely ignored your old ms points balance, you should give 1-800-4MY-XBOX a call and try to sort it out with an Agent.

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