LOST 1000 Microsoft points

I just came back home and switch my xbox on and realize that I am missing 1000 Microsoft points. I check my billing history online and see that I bought something called premium pack and premium pack jumbo they call them game consumable. When I go on my xbox these 2 things don t appear in my download history. What can I do about that?  

 

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Last updated July 4, 2018 Views 1 Applies to:

You need to call support to start an unauthorized access investigation.

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These Packs are Consumable packs for Ultimate Team Section of the Game Fifa 2012.If you are sure you or any other user of the Console hasn't purchased these packs , then that should indicate unauthorised access of your account.

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Please note that if you start a ticket you will not have access to your account while MS does its investigation.

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i lost 800points and i did call support. but still can not get my points back

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The same thing happened to me except it wouldn't let me sign in on my xbox due to "invalid information". I come on here, and it won't let me sign in. I change my password, and see I have only 10 microsoft points left. I must have had 1200 MS points. I go to my download history and see I have downloaded a gold pack, gold premium pack, and premium jumbo pack also game consumable. I click on it to see what it is, and it says "Oops! This page no longer exists." And neither does my microsoft points...this is insanely annoying I'm singing in on my xbox now.

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