I've searched the internet for a number to call and haven't found anything. I emailed the webmaster at bungie.net but never received a reply. I also called microsoft and they referred me to here. This is my last resort and I'm begging someone to notice my situation. This is really terrible, just please look into it. Even if I find out why I was reset that will be better than thinking I was reset for no reason. I hope this works, I'm holding my breath.