LOCKED - Cant Purchase 3 month pluss 800 points promo. Status code: 80190864

Trying to take advantage of the 3 months and 800 points promo but every time i try to buy it I get

" Cant retrieve information from xbox live. Please try again later. Status code: 80190864"

It hasnt even got as far as asking for a payment method.

 

Any ideas? or am i gonna have to goto bed and wait till tomorrow...i really want it now :(

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Never Mind. Managed to solve it myself :D

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what did u do im having same issue

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that's a status code for a billing violation on your account. You need to call support to resolve the issue

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You can also try checking billing.microsoft.com and see if you can fix it from there.

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That status code means that you have a billing violation present on your account. So, until you settle that, you won't be able to buy anything. I suggest checking out www.billing.microsoft.com and seeing what the is holding this up.

Either that, or calling support directly on the phone, which you will most likely have to do anyways.

 

(For any future questions regarding this error code)

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i also have this problem... but i went to the billing.microsoft.com  and it said my current Balance is $19? wth is that?

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You would have to call support to find out for sure why you have that balance. Chances are it could be a balance owed from an automatic renewal that they weren't able to charge.

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